What you are actually buying
Find it, build it, keep it improving.
Three stages, priced separately, so you can stop after any of them. The seat fees and the diagnostic fee are fixed and on this page. The agents are priced from what the diagnostic finds, inside published ranges.
The diagnostic
R2 500 per department, once-off
We read the department's history and tell you what to build, with a rand figure against every finding, and what not to build.
The build
Quoted per agent, once-off
Quoted after the diagnostic and sized by what is inside the job.
Running and improving
Monthly, per agent, within published ranges
Not maintenance. Improving.
1 · The platform
One brain across the business, priced per person.
A seat is a person. An agent is a job. Agents are never seat-limited, so more people using one never raises its price.
2 · The diagnostic
We read a whole department's history and tell you what it is costing.
R2 500per department, once-off · up to four mailboxes and 24 months each
The platform lets your people find what they go looking for. The diagnostic is us looking, without being asked.
Early users: your first department's diagnostic is free.
3 · The agents
One agent does one job: one trigger, one owner, one output.
How agents are sized
Within one department, monthly
Where an agent lands in its range is set by the diagnostic, from evidence: the size of the job, the volume through it, what an error costs, what the delay costs. Both ends of every range get used. A simple job lands at the bottom, and we will say so.
The department discount
Four or more agents in one department and the price comes down.
Twenty to thirty percent off that department's agents, agreed with you, covering the ones you have and future ones within an agreed volume. It applies per department, so four agents spread across sales, finance and operations does not trigger it; four inside sales does.
Why the price falls rather than us being generous: your first agents paid for the infrastructure, the connection, the permissions, the monitoring. Agents built after that run on it. Our cost per additional agent genuinely drops, and the discount is that drop handed back rather than kept.
Per month, one first agent and five at the lower band.
Twenty to thirty percent off. The figure is agreed with you, not calculated by a page.
4 · Put a number on it
Pick the seats and the jobs. The estimate writes itself.
This is an estimator, not a quote. It uses the midpoint logic of our published ranges; your actual placement comes from the diagnostic, and can land lower as easily as higher.
The platform
R500 per seat, per monthA seat is a person who can sign in and ask. Agents are never seat-limited: anyone on the platform can use every agent their permissions allow.
Everything in a standard seat, plus that person's mailboxes read continuously without being asked. For the people whose mailboxes concentrate the business.
The diagnostic
R2 500 per departmentOnce-off, covering up to four mailboxes and up to 24 months of history each. Additional mailboxes are R600. A senior executive counts as a department of one.
Sales administration
1 agentFinance
no agentsOperations
no agentsChief executive
no agents5 · When you pay what
The build is paid before we build. The monthly starts once it runs.
6 · Usage
The model providers bill us for the reading. We pass that through.
Reading a document costs money, and that money goes to whoever runs the model: Anthropic today, and anyone else we add, all of whom are named on our subprocessor list. It is billed to us and passed through to you separately from the seat fee, at what it cost, shown per person.
Set an optional monthly ceiling per person and their questions stop when they reach it rather than the bill carrying on. A heavy month cannot surprise you, and the platform fee never quietly absorbs a cost spike in either direction.
7 · Where the line is
What we will not build, published so you know before you ask.
Agents that need write access into your CRM or accounting system are possible, quoted separately, and take longer.
8 · Service level
Every agent runs to a volume band and a turnaround.
Both agreed when it is built. Past the band it keeps working and we have the conversation. No surprise bills, no quiet scope creep.
The awkward questions
Open the two that apply to you.
Seats and the platform
What exactly does the R500 seat get me?
Retrieval and consolidation: one brain across the business. Anyone with a seat asks in plain language and gets an answer with the document behind it, across every connected mailbox their permissions allow. PDFs, scans, photographs and exported conversations are read, not just subject lines. Documents go to approved outside people through reviewed, expiring links. Everything is logged. R500 per seat per month on an annual commitment, R650 month to month, minimum five seats.
When do we actually pay?
The diagnostic is invoiced when it is booked. A build fee is paid up front once you have agreed the scope and the figure, because we are committing people to build the thing. The agent's monthly fee does not start on signature, it starts the day the agent is live and working, and the first invoice for it comes at the end of that first month. Seats are monthly or annually in advance. Usage is in arrears.
What are the term options?
Month to month, in advance, or an annual commitment at the lower seat rate. We would rather earn the next month than hold you to a year.
What is a monitored seat and who needs one?
Everything in a standard seat, plus that person's mailboxes read continuously, every day, without being asked. Quotes going quiet, terms leaking, commitments with no follow-through, patterns building across threads: surfaced as they emerge rather than found later. Built for the people whose mailboxes concentrate the business, which is usually the chief executive, the finance director and the head of sales. R1 200 per seat per month, with routine monitoring inside a fair-use band.
The diagnostic
What does the diagnostic cover for R2 500?
One department: up to four mailboxes and up to 24 months of history each. You get findings with a rand figure against each, ending in two lists. The agents worth building, each placed in the published ranges. And the jobs not worth automating, with the reason.
My department has more than four mailboxes.
Each additional mailbox is R600. A department with nine mailboxes is R2 500 plus five overages, so R5 500. Flat, published, the same for everybody.
Who decides what counts as a department?
We do, from a published taxonomy, during scoping, rather than from your org chart. One rule worth knowing upfront: a senior executive is a department of one. A chief executive's mailbox concentrates the decisions, commitments and risk of the whole business, so diagnosing it is its own R2 500 engagement, the same as diagnosing sales.
Can I buy the diagnostic without the platform?
Yes. It stands alone and needs no seats. The report is yours either way, with no obligation to build anything.
What if our mail goes back further than 24 months?
History beyond 24 months per mailbox is quoted separately. Most findings live in the recent two years, and we will say when a deeper read is not worth it.
Agents
How are agents priced?
Within published ranges, per department. Your first agent in a department is R8 000 to R15 000 monthly, the second and third R5 000 to R8 000 each. Where an agent lands is set by the diagnostic from evidence: the size of the job, the volume through it, what an error costs, what a delay costs. Both ends of every range get used, and a simple job lands at the bottom. Build fees are quoted once-off after the diagnostic.
Why does the count reset per department?
Because the falling price reflects shared infrastructure, and agents genuinely share it only within a department. Your sales agents share the site records and the quote history. Your first finance agent shares almost none of that, so it is a first agent again.
When does the price come down?
When one department runs four or more agents, the counting stops. One flat figure, R25 000 to R40 000 monthly, covers that department's agents, current and future within agreed volume. It is usually less than the agents would cost separately, and it is honest rather than a discount: additional agents on infrastructure that already exists genuinely cost less to run.
What does the monthly agent fee actually cover?
Improving, not just running. New document formats as your partners change them, accuracy monitoring, edge cases met in the wild, and the benefit of every improvement in the underlying models. The platform logs what each agent did, so at renewal the value is a record rather than a claim.
Can everyone in a department use an agent we paid for?
Yes. Agents are priced for the job, never per person. Anyone on the platform can use every agent their permissions allow. More people using an agent never raises its price, though it may mean more seats.
Do we need to reduce headcount to justify this?
No. The model assumes your people stay and move up. An agent takes over the work that was eating someone's week; they move to work that needs a person. Some of that turns out repeatable too, and becomes the next agent. The businesses that get the most from this are the ones redeploying their best people, not removing them.
What are the usage charges?
Reading a document costs money and that money goes to whoever runs the model, which today is Anthropic. They bill us and we pass it through separately from the seat fee, at what it cost, shown per person, with an optional monthly ceiling each. Monitored seats include their routine monitoring in the seat fee; only genuine outliers touch the meter. Every provider we use is named on the subprocessor list.
What happens when an agent reaches its volume band?
It keeps working. Nothing stops and nothing bills by surprise. We have the conversation about the band.
Limits and leaving
Can an agent write into our CRM or accounting system?
Possible, quoted separately, and it takes longer. Reading what you already have is standard; writing into a system of record is scoped with more care.
What if the diagnostic finds nothing worth building?
Then the report says so, and it is still yours. Some businesses are genuinely on top of things. A diagnostic that recommended building everything would be a sales document rather than a finding.
Will you build the same agent for our competitors?
The platform and the agents remain ours, licensed to you, and the pattern of an agent may be reused across an industry, which is what keeps your build price where it is. If exclusivity in your market matters, it is a real conversation with a real price, and we would rather have it before building than after.
What happens if we stop?
Your agents wind down over an agreed period rather than switching off overnight, and your data is exported to you in usable form. Nothing of yours is held hostage.
Why can you not just tell me the total today?
The seat fees and the diagnostic fee we can, and they are on this page. The agents are priced from what the diagnostic finds, inside the published ranges. That is not evasion, it is the model: we do not quote work we have not measured.