Legal
Every read,
logged and shown to you
Your documents are stored in Johannesburg, never used to build anything for anybody else, and never used to train a model. Who can reach them widens outward from you, and every step outward is something you approve and can withdraw.
Who can reach your documents, widening outward
YouYour own mailbox, always
Your colleaguesEach connects their own. Nobody connects one for somebody else
An auditor or accountantYou approve it, and it expires. Named documents, no account, no search
Us, if you let usAsked for with a reason and a window. Every read shown to you
Privacy
POPIA aligned
What we hold, why, where it sits, and how long. Your mail and documents are read to answer your questions and to run your agents, and for nothing else.
Where it is storedJohannesburg
Used to train anythingNo, in either direction, and not configurable
Shared with anybodyOnly people you approved, only the documents you approved, only until the link expires
Getting it back or outOn request, in the formats it arrived in
Terms
What we are agreeing to do and what you are paying for. Agents are priced and built individually, seats are per person per month, and the diagnostic report is yours whether or not anything is built afterwards.
NoticeOne month, either side, no exit fee
If an agent stops being worth itTurn it off. You are not billed to run something you switched off
Who owns what we build for youThe configuration, vocabulary and rules that make it yours are yours
Data processing
for your own compliance file
The agreement your auditor or your own client will ask for. It names us as the processor, you as the responsible party, and sets out what happens if anything goes wrong, including how quickly you hear about it.
Who else touches it
A current list of every other company involved in running the service, what each one does, and where it sits. It changes when we change something, and you are told rather than having to check.
Confidentiality
Mutual, and it covers the obvious thing people forget: what we learn about how your business works while reading it. That does not become a case study, a template, or an example for somebody else without you saying so in writing.
The permissions behind all of this are on the security page, and anything that changes appears on the changelog.